Return and Refund

We’ll gladly accept returns or exchanges for any derm10malaysia.com purchases and will issue a full refund upon receiving your items within 7 days of the RECEIVED date.
Please note that we only accept exchanges of equal or lower value which have been pre-approved by our Customer Service. The refund and exchange might be rejected if the product packaging has been opened or used.

We double-check all orders before shipping them. But if an incorrect item was received, please return it (in a resalable condition) along with the original delivery note. The correct item will be shipped to you as soon as possible. Before returning the incorrect item, please send your order number to us through the Contact Us page for the return order number and procedures
All products need to remain unopened in order to be eligible as return. derm10malaysia.com reserves the rights to refuse any items as return under the following conditions:

• any opened or broken products
• any discount, special, promotion, bundle, last chance, outlet items
• Products listed as non-refundable/exchangeable
• Returns made 30 days after the dispatch date
• The refund will be credited to the account used for the original purchase, and we will not bear the cost of return shipping.

Just follow these easy steps:

1. Contact our customer immediately via email: [email protected]
   or fill up the form following the link : https://forms.gle/ggFfBLAF8KtSG3Ju9
2. The customer service will need to provide the reason of refund / exchange.
3. Include your order invoice in your returned package
4. Place the unused item(s) in its original condition into the original shipper packaging.
5. Please mail your package to:
   Attn: Request for Online Refund
   Skin&Skin Cosmeceuticals Sdn Bhd
   No.560,Jalan 20,Taman Perindustrian Ehsan Jaya,
   Kepong,
   52100 Kuala Lumpur,Malaysia

   Tel : 03-6272 8988

It will take 14-21 working days for your refund to be reflected into your bank / credit card account from the day your refund was initiated.