Shipping Info

FREE Shipping and Charges

Derm 10 Malaysia offers free shipping throughout Malaysia for online purchases 3 items or above. Shipping charges for orders below 3 items as follows:

The Shipping Methods:

Shipping Method Shipping Fee Delivery Period

Standard Delivery: West Malaysia RM10 3 – 5 business days
Standard Delivery: East Malaysia RM15 3 – 7 business days

STANDARD DELIVERY – Period for Reference only.

We strive to deliver your purchased products in shortest time possible. All orders are in process as soon as the transaction is confirmed. All orders will deliver by our dedicated courier service, Monday – Friday, excluding weekend and public holidays.

STANDARD DELIVERY – Process and Lead Time

  1. Delivery will take up to 3-7 business days from date of purchase.
  2. Orders placed on Friday after 12PM and over the weekend will be processed on Monday and will be delivered out on Tuesday by our dedicated courier service, excluding public holidays.
  3. Delivery is not available for addresses with P.O. Boxes.

STANDARD DELIVERY – Order Tracking and Delivery Status

  1. Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your local orders via the DOMESTIC (Malaysia) ORDER HERE:Standard Delivery: Tracking Methods
    Shipping Methods Tracking MethodsWest Malaysia:
    DHL ecommerce Track Here

    East Malaysia:
    GDex Track Here

  2. In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events, and etc.

Please contact our customer service by [email protected] or phone +6(016-)-2133260, Monday to Friday (excluding Public Holidays) from 9.00am – 5.00pm for assistance.

Note that these times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.

Multiple Addresses Delivery
We are currently only able to deliver to one delivery address per order. If you’d like to deliver to multiple addresses, please place a separate order for each unique address.

Do you ship internationally?